Sales Support

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  • Sample DescriptionaContact customers and prospects to arrange appointments or to update them on the status of an order or a delivery. 
  • Provide sales representatives with details of customers’ orders and requests for quotations, and make them aware of any problems likely to affect customer relationships.
  • Handle telephone calls or acknowledge customers’ e-mails or letters for representatives who are away from the office. 
  • Arrange travel or accommodation for sales representatives and process their claims for business expenses.
  • Check stock availability and installation schedules and forward the order details to distributors and customers. 
  • Create and maintain customer records, updating details when contacts change or when customers request quotations or place orders.
  • Handle any customer problems or complaints on the record so that sales representatives and managers have a complete picture of the customers’ interactions with the company.
  • Gender: Preferring Female
  • Equivalent degree in the related field. Without qualification, but relevant working experience is welcomed
  • Excellent administrative, clerical, record-keeping and computing skills are essential for the sale support role.
  • Must also demonstrate attention to detail so that can enter customers’ requests accurately and issue clear instructions to other departments.
  • Sales support must have good interpersonal skills to deal with customers and collaborate with other departments in the company, such as marketing, production, accounts and distribution.
  • Excellent customer service skills to enable them to deal politely and effectively with customers’ inquiries or complaints.
  • Must be disciple and responsible person
  • Good organizational skills & time management
  • Proactive, friendly, open minded and result oriented
  • Flexible, resourceful, versatile, discipline and able to work with minimum supervision
  • Able to work under pressure and work as team
  • Able to do multiple tasks
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